Economic Impact of Outsourcing in the Philippines

May 14th, 2012

In the past few years more Filipinos need not go abroad to find greener pastures to build a better quality of life. More Filipinos has now have the choice to stay because of Philippine outsourcing growing industry.

According to the latest statistics, the Philippine outsourcing labor grew 10% percent in the year 2012 which is equivalent to providing approximately 600,000 employments. It is expected that by the year 2016, the Philippine outsourcing industry would provide a rough estimate of 900,000 employments.

The leading workforce in the Philippine outsourcing industry is occupied largely by call centers which provides customer service and technical support to companies in the US largely. Call center agents are the lowest paid in the entire BPO industry but nevertheless, the basic salary is significantly above the minimum wage required by the Philippine government. That is why most Filipinos work in call centers and also because of the fact the qualifications does not discriminate any courses.

Other skills useful in Philippine outsourcing are web designing, web developing, animation, writing and virtual assisting. The current trend now in the Philippine outsourcing has become specialized in particular skills.

According to the recent statistics, the Philippine outsourcing industry is ranked 2nd next to another English speaking country, the closest competitor India. It is predicted that by 2016, the revenue generated by the Philippine outsourcing would target at $20 billion. The proficiency of the English language by Filipino is what prompted foreign countries to outsource. Another element that made the Philippine outsourcing industry in-demand is the diversity and creativity of the Filipinos especially in the field of designing.

Without the Philippine outsourcing in the country, more and more Filipinos would sort to leave the family and go abroad just to sustain the basic needs. But now that the industry is booming, it prevents the Filipinos from getting a job overseas. The Philippine outsourcing industry has provided a paramount support to the employment and the economic status of the Philippines. It is undeniable that this industry is indeed a savior.

Tags: Outsourcing in the Philippines, Philippines Outsourcing

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The Trend of Virtual Call Center Jobs

May 3rd, 2012

There’s a lot going on regarding the hype concerning home based virtual call center jobs lately. Virtual call center jobs need an immediate development of the industry. Electronic answering services company staff could be operating out of teams in a number of smaller centers, but most often these people work from other own homes.

Virtual cell center job is a desirable arrangement for many employees: the working hours tend to be versatile, and there is absolutely simply no dress code required or it does not need to commute. For those who have prior connection with being employed as the virtual call center customer support executive, this industry is ideal for you to definitely be home based. These home- based virtual call centers employees are usually employed for a variety of sectors and
by wide range of clients.

Virtual call center jobs can be classified into outbound and inbound calls. Most inbound calls involve costumer service support while outbound calls are associated with calling clients to sell products. Virtual call center jobs offer legitimate chance for individuals with physical abnormalities, regular folks, college students and senior citizens. Consider this an excellent genuine possibility, when you have the following qualifications:

1. A specialist in a certain field with reliable net connection or phone service
2. A good working environment with no interruptions possible
3. A computer that is dependable
4. A set of good quality headphones
5. A secure memory for back up files

If you have these technical devices above, plus your expertise, it’s high time to consider applying for a virtual call center job. There are several sites for freelance outsourcing with hundreds of jobs offered worldwide.

Tags: Virtual Call Center Jobs

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Why Philippines Continues to Shine in Offshore Jobs?

April 27th, 2012

The competition of the offshore jobs in the vendor countries such as India and Philippines is neck-to-neck in statistics. It is undeniable that these two countries can be considered the BPO cream of the crop due to its high English proficiency. Both countries have good variations for English which is to say, standardized and understandable.

In the recent years, the Philippines continue to shine explosively in the offshore jobs. According to research and studies, the call center industry occupies the highest percentage of the general offshore job industry. There are around 800 total call centers in the Philippines located in key major cities in the country. Other lucrative services in offshore jobs are web development, web designing, and software development and added to the list is mobile apps development – which has taken off last year.

Most countries that seek offshore jobs are countries that are seemingly expensive. Companies avail of offshore jobs mainly to reduce expensive while getting the same result. Some of these countries include the USA and UK. And since these countries speak English, communication between the client’s country and the vendor’s country is not an issue. In the Philippines, the call center offshore job often communicates to the native clients in services like tech support, customer service support and or outbound marketing.

As of today, more physical structures are in demand to the outsourcing industry in the country. It is mature to say that this industry looks like it’s here to stay.

Tags: Offshore Jobs

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Typical Companies That Outsource Services

April 25th, 2012

A lot has been said on the companies that outsource; reasons why they outsource; the types of services they hire; and where they are expected to outsource their services. For freelancers and small business outsource players, understanding the kind of companies that outsource may reduce the risk of miscommunication while on the other hand, it would increase productivity on the vendor’s side.

To get a grasp of why companies outsource, getting a background of what type of company that outsource is the initial step. It is a wrong notion that only companies that outsource are big names and giant players. It is legitimate and reputable but nevertheless, there are companies that outsource which are actually rookies in the field they are in and neophytes in the industry. Outsourcing is all also the perfect solution to new players.

Greenhorn companies have entered the outsourcing services too. Outsourcing has proven to be cost-effective if managed well. That is why greenhorn companies that outsource are able to financially grapple savings. Instead of renting an office space, buying new equipments, spending on the hiring process, newbie companies choose to outsource. Training and other courses have also increased its fee. New companies surely could not afford to send their employees to training courses. So getting a job done of which the company can’t afford in the home country means instant money dropped to the piggy-bank.

Big or small companies that outsource have indeed their own reason for doing so Outsourcing have driven productivity up and distribution costs down significantly. No wonder, outsourcing is an unstoppable industry. A slight stir between the home country and the outsourced country has sprouted. But generally, healthy competition means one thing – improved services and cheaper labor prices.

Tags: Companies That Outsource

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Staff Outsourcing: Hiring the Right Employee

April 23rd, 2012

Long gone are the days of traditional hiring and recruiting employees traditional HR Officer conducts. Today, the internet has opened new opportunities through outsourcing. Most businesses are jumping into the bandwagon but other aspect rather than being cost-effective should be put in mind.

But just because staff outsourcing is a great idea, it doesn’t mean it solves the entire problem. There are disadvantages involved. But you can reduce the risk of employee unproductiveness by setting strict standards and qualifications before going through the whole hiring process.

When hiring an outsourcing staff it is always ideal to conduct an interview through Video. Nothing beats a real voice communication. Emails and chats can be used later on but to establish relationship, talking to each other is appropriate.

You may interview the outsourcing staff applicant with your set of questions focusing on the skill needed of the vacancy. Also, you make ask to view the working set –up of the outsourcing staff applicant. As an employer, you have the right to know the working environment of the outsource staff. Check on the computer set up. The set up depends on the work you wish you delegate. Heavier tasks also mean a dependable computer set-up. How terrifying it is to wake up one day and be notified the outsource staff’s computer crashed therefore he/she won’t be of service. Next, is to ascertain the internet connectivity. Outsourcing is handicapped without internet. It is a wise to double check the outsource staff net connection whether it is stable or unreliable. Common sense would tell you not to hire anyone with a poor connectivity. It is useless to hire someone who is not present on a regular basis.

Try to be keen also on the distractions in the outsource staff environment. If he/she is a freelancer, working at home comes along certain distractions especially if there are children around or noisy households. But what you need does not require hourly checks, distractions is the outsourcing staff responsibility.

Hiring an outsourcing staff is cost –effective but it can be a real pain if you hire the wrong one.

Tags: outsource staffing, Staff Outsourcing

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