A call center agent as defined is trained person who answers calls from clients regarding their concerns. Oftentimes, they give technical support and manages costumer related complains and issues. Other call center agents also are also sales representatives, attendant and service staffs. The Call Center BPO Industry in the Philippines has developed over the years. The Call Center BPO in the Philippines has increased and in number and has spread in several urban cities across the archipelago. To sum up, there are approximately 300 call centers in the Philippines in key locations. The most number are in Makati City, Ortigas, Cebu City and Quezon City.
The Call Center BPO Industry in the Philippines has grown since investors find the labor and the operational cost a lot less expensive than any other countries. On the other hand, the general BPO Industry in the Philippines especially in Call Center has aided in the unemployment status of the country. This Call Center BPO industry in the Philippines is benefitting not only to the graduates but moreover to those is less privileged to graduate. Call center hires undergraduates who, as long as, their English capability is highly fluent and comprehensive.
The requirement of being a call center agent is quite non-standard as the other field. With or without degree is acceptable. The English ability in communicating is what matters most, what the center strongly demands. Because of the Call Center BPO Industry in the Philippines, small call center academies emerged to help those applicants to have an edge in applying. Call center academies offer training and short courses on English proficiency and enhancement.
The general Call Center BPO Industry in the Philippines has remarkably open new doors, new chances, and new opportunities to Filipino workers and to Filipino businessmen as well.