Technology changed the way people work today. The traditional regular job of going in and out of the office from 8 am to 5 pm is no longer quite applicable to some jobs. Call centers has sprung for the past few years changing the way we perceive work. Upon the emergence of call centers, a considerable amount of companies are hiring non-traditional job so-called a virtual call center agents.
So what is a virtual call center agent? A virtual call center agent has no great difference from a typical call center agent. The only main distinction is the physical location of the two. A virtual call center agent works at home with his or her own set-up equipments while the regular call center agent works in office owned by a company. Most of these virtual call center agents work part time. Being a virtual call center agent may sound easy having not to commute, not having someone bossing around and being able to stay home and etc. However, this job is not for everyone. You can be a successful virtual call center agent if:
-You consider yourself introvert. You give better results if you work by yourself. Working alone can be pretty boring if you are the outgoing type.
-You like working at home alone. No teamwork required.
-You are a home-buddy by nature. There are people who feels “stuck” not going out of the house. This job is definitely a no-no.
-You are discipline enough to combat self- laziness. Inner will to work is a must. It is easy to get tempted not to work.
-You are not easily distracted by domestic distractions. At least, you can control them.
-You do not feel bored by yourself.
-You have the ability to command yourself; a self- supervised person.
-You are focused.
-You meet deadlines. You deliver turn-over promptly.
-You show clear results.
If you have the capacity to fulfill what is listed above, then being a virtual call center agent might just be the job for you. Working at home requires self-discipline on the part of the virtual call center agent. Orderliness and restraint are necessary characteristics required of a virtual call center agent because working alone at home poses its disturbances that need to be managed accordingly.